Privacy Policy
Privacy Policy for Nuaire Repair
Effective Date: 18 June 2025
This Privacy Policy outlines how Nuaire Repair ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our services or interact with our website. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Nuaire Repair is a company providing repair and maintenance services for Nuaire ventilation systems in the United Kingdom.
Our contact details are:
- Company Name: Nuaire Repair
- Address: 36 Wharf Road, N1 7GS
- Phone Number: +44 (0) 7587 797775
- Email Address: harold@hdmoll.com
For any data protection queries, please contact our Data Protection Officer at above email.
2. The Information We Collect
We may collect and process the following types of personal data:
- Identity Data: Including your first name, last name, and title.
- Contact Data: Including your billing address, service address, email address, and telephone numbers.
- Service Data: Including details about the Nuaire products you own, the nature of the required repairs, service history, and any correspondence related to our services.
- Financial Data: Including bank account and payment card details for processing payments for our services.
- Technical Data (from our website): Including your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
- Usage Data (from our website): Including information about how you use our website and services.
3. How We Collect Your Information
We collect personal data in the following ways:
- Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms on our website, or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- Request a quote for our services.
- Book a repair or service visit.
- Make an enquiry about our services.
- Subscribe to our newsletters or marketing communications.
- Provide feedback or contact us for customer support.
- Request a quote for our services.
- Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy for further details.
- Third Parties: We may receive personal data about you from various third parties, such as manufacturers or suppliers, if they refer you to us for repair services.
4. How and Why We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
| Purpose of Processing | Type of Data | Lawful Basis for Processing |
|---|---|---|
| To register you as a new customer and schedule a service or repair. | Identity, Contact, Service | Performance of a contract with you. |
| To carry out the repair or service, including ordering parts and communicating with you about the appointment. | Identity, Contact, Service, Financial | Performance of a contract with you. |
| To process payments for our services. | Identity, Contact, Financial | Performance of a contract with you. |
| To manage our relationship with you, which will include notifying you about changes to our terms or privacy policy and asking you to leave a review or take a survey. | Identity, Contact | Performance of a contract with you; Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services). |
| To send you marketing communications about our services, offers, and promotions that may be of interest to you. | Identity, Contact | Your explicit consent, which you can withdraw at any time. |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data). | Identity, Contact, Technical | Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud). |
| To use data analytics to improve our website, services, marketing, customer relationships, and experiences. | Technical, Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy). |
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5. Data Sharing and Disclosure
We may have to share your personal data with the parties set out below for the purposes set out in the table in section 4.
- Service Providers: We may share your data with third-party service providers who provide IT and system administration services, payment processing, and other business functions.
- Suppliers and Subcontractors: We may share your details with suppliers or subcontractors to order parts or to assist in providing our services to you.
- Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
- HM Revenue & Customs, regulators, and other authorities: Who require reporting of processing activities in certain circumstances.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
8. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us using the details in Section 1.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
9. Complaints
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
10. Cookie Policy
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.
11. Changes to This Privacy Policy
We keep our privacy policy under regular review. This version was last updated on 18 June 2025. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.